The VMS programme that crossed the threshold.
A financial services group was issued a Fieldglass reconciliation for two point one million dollars at the fourth annual measurement, driven by category expansion into professional services, undefined treatment of MSP fees, and currency rebasing of European spend.
We rebuilt the spend-under-management baseline against the contractual definition. We separated the bona-fide programme growth from the categorisation drift. We negotiated a retrospective amendment with a capped reconciliation and rewrote the spend-definition clause for the remaining term.
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