A retailer defeated an indirect-access claim on eight interfaces in fourteen weeks.
A North American specialty retailer received an indirect-access claim quoting $9.6M across eight interfaces, including a Salesforce CRM, two ServiceNow workflows, a custom returns portal, and four EDI partners.
We mapped each interface, classified the document flow, and re-positioned six of the eight as either Named-User-on-behalf-of or as out of scope under the existing schedule. The remaining two were converted to a capped Digital Access tier at a negotiated price.
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