Concur. True-up defence.

Six learning outcomes, drawn from finance engagements.

1. The Concur active-user definition, contractually decoded. What constitutes an active Expense, Travel, or Invoice user under the standard SAP Concur contract — the active-period, the transaction-threshold, and the role-based access logic that ties access to licensing.
2. The expense-only versus full-suite trap. Where customers contracted for the expense module find themselves measured against the full-suite metric, how the measurement is constructed, and the contractual position that holds.
3. The contractor and contingent-worker exposure pattern. Where contractor populations are inadvertently provisioned into Concur and how to architect contractor expense management to minimise the Concur licensing exposure.
4. The dormant-user trap and the de-provisioning discipline. Where terminated employees remain in Concur as licensed users for years past their employment end-date and how to operationalise the de-provisioning discipline.
5. The true-up arithmetic and the year-over-year compounding effect. How the prior-year true-up rolls into the new run-rate, where the rate-uplift compounds the volume growth, and the cumulative impact across a three-year contract.
6. The renewal negotiation playbook for the Concur contract. The active-user definition clauses, the de-provisioning protection, the contractor exclusion, and the rate-cap mechanisms that protect against the forward-cost trajectory.

Seven chapters. Forty pages.

Four audiences. One Concur reference.